At InteliWISE we believe that we are about to witness a revolution in the way the Internet is used, as well as the way customers are served.

The next generation of internet and online business processes will be based on Artificial Intelligence solutions. The personal Internet of the future, with greater computing power and high speed internet connections, will enable richer interactions among users and greater use of multimedia content. A new, natural interface, instead of complicated websites, will be prevailing.

Get ready - Be prepared! Your company is going to face this future too!

InteliWISE provides best–in–class intelligent business solutions to optimize the processes of online customer care and electronic sales. We utilize semantic technologies that include Natural Language Processing (NLP). We are delivering interactive Virtual Consultants or Sales Agents - for businesses that want to excel in online sales & customer support.

The US - patented technologies comprise of:

an artificial intelligence reckoning engine, based on semantic web concept and neural network algorithms;
a natural language processing engine, based on multi-source knowledge bases;
text-to-speech technologies;
a dynamic, context-based video animation engine.

InteliWISE is delivering software and professional business solutions that employ intelligent technologies and are an answer to the challenges faced by today’s commercial websites: exploiting new on line sales channel, need for higher convertion rates, striving for customer excellence and maximising e-loyalty, cutting costs of contact center.

:: InteliWISE value proposition

improved users' search experience - via a natural interface - for retrieving information and offers. For businesses & e-commerce Web sites;
a revolutionary personal approach to each customer on-line, vastly improving client service excellence. A more engaging interaction and intuitive assistance for less skilled Web users;
higher conversions thanks to virtual sales agents who prompt contextually.

:: Benefits

automization of up to 70% of customers’ responses, thus cutting Help-Desk costs and maximizing content processing;
ready–to–help 24/7/365 - always active;
improving Web sales leads capture rates by engaging up-sell/cross-sell through effective personalization of content to the customer.

:: Partners

InteliWISE has concluded a partnership and investment agreements with a top-tier IT providers.

:: History

2005

January. Marek Borzestowski, co-founder of Wirtualna Polska, Marek Trojanowicz, the former CEO of Optimus Nexus and Marcin Strzałkowski, formerly responsible for branding Wirtualna Polska as well as sales to individual client's, start their business as Inovattek Ltd. [name changed in January 2007 to InteliWISE Ltd.) The company focuses on developing Artificial Intelligence technologies, including Natural Language Processing (NLP).
June. The first version of an intelligent advisor is launched – the Virtual Human Application. A prototype based on AIML engine and video visualization.
December. InteliWISE AVATAR prototype tests – the very first Polish Virtual Assistant and one of the first in the world, which not only recognizes natural language, but also uses dynamic video visualization and advanced voice synthesis.

2006

June. The first implementation of the Virtual Assistant – the launch of „virtual squirrel“ on Polish Television websites.
December. The launch of InteliWISE's intelligent avatar („Intelligent Receptionist“) on Carolina Medical Center's websites.

2007

January. InteliWISE's innovative approach to World Wide Web customer service interfaces is recognized by Prokom Software S.A. (the biggest IT integrator in Middle Eastern Europe), which subsequently takes a 10 % share in InteliWISE.
I and II Q. InteliWISE partners with leading interactive agencies and distribution nets (incl. Download.com, Tucows.com, DigitalOne, Hypermedia, AMG/NET).
Co-operation begins with search engine technologies, voice synthesis providers (Nestprint, Nuance, IVO Software) and scientific centres (i.e. Technical University of Gdańsk and Higher School of Psychology in Warsaw).
InteliWISE's development centre is moved to the Pomerania Science and Technology Park in Gdynia.
June. LOT Polish Airlines implement the „Virtual Stewardess“ on their website – the first InteliWISE virtual assistant to serve multiple clients simultaneously. It converses with around 500 people daily and its answers are efficient 80% of the time. The load on LOT's customer service is significantly reduced – the number of online inquiries declines by approx. 70%.
3 Q. InteliWISE starts to develop software based on a multi-layered semantic net; the concept of a technological platform with AI engine elements, a dynamic video interface and voice synthesis.
3 and 4 Q. InteliWISE receives significant awards and commendations, i.e. ComputerWorld 2007 "Broadband" for the most innovative product, WebStarFestival 2007 award for the best website in the Tourism category, Baltic Challenge honors for the most innovative website product, Golden Medal at the Technicon Innovation 2007 trade fair and honors from the CEO of The Polish Agency for Enterprise Development.
December. InteliWISE launches a test version of portals for individual clients – mass users. Avatou.com is the first web portal which enables any web user to record and modify their own video-avatar.

2008

InteliWISE Ltd. turns into InteliWISE Inc.