23.10.2006

Making an appointment with a specialist or getting information on-line at the Medical Center "Carolina" will be easier thanks to the interactive InteliWISE assistant, which welcomes patients at web page. Clients will be able to contact the service more easily thanks to a new channel - dedicated internet chat.

"Carolina's" website, which has already been ranked third in the competition for the best website of a non-public medical institution(*), is now even more interactive and open to the contact with patients thanks to implementing livechat.pl and InteliWISE AVATAR applications. InteliWISE AVATAR guides Web users to the information they seek, helps to reach the customer service or assists in making an appointment. The users no longer have to struggle to find the information they need - they can simply ask a question and the counselor will answer it in a natural fashion. For example, if the Web user says "my leg hurts, I need an appointment", the InteliWISE AVATAR, thanks to NLP (Natural Language Processing) mechanism and advanced database handling, will recognize a pattern and direct the user to the customer service.

A unique interactivity and human-like looks of the counsellor result from the use of InteliWISE AVATAR technology, a part of "Virtual Humans" project. The technology connects a language based on AIML (Artificial Intelligence Markup Language) with knowledge base management and multimedia, including dynamic image processing and speech synthesis.

The patients can contact customer service using traditional methods, like telephone or e-mail, but also via a web chat. The application provided by livechat.pl allows a consultant to talk to a number of patients simultaneously. Livechat's task is to help with handling the ever-growing number of questions directed to Carolina and make customer service through electronic channels more effective.

You can get more info about Carolina Health Center by asking the Counselor at www.carolina.pl

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