Avatar Library Choose from more than 120 ready-to-be trained video avatars and have them working on your homepage, product presentation, application form or e-learning area.
Ask for your library access now!
Our leading Video Avatars and Talking Characters provide your customers with better interactive experience, higher conversions and lower drop-offs.
You are one step away from our animated and multimedia-rich Avatar Library.
If you are interested, please enter your e-mail in the contact form and we will send you the necessary access information.
MORE INFORMATION
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Features & How it works
VALUE PROPOSITION
- Understanding customers' questions written in their own words, even with misspellings and grammar errors
- Providing the right responses, backed by multimedia and voice - proven +80% correct answers, often approaching 96% positive response rates
- Getting the message to the user more effectively than the traditional web-self service tools, without human interaction, starting at $0.02-$0.08 per contact
- Delivering full reports on user's behavior to the web owner
- 1000's of conversations in real time, proven to reduce up to 70% of queries to helpdesk or call center calls
- Scalability to adapt to changes of traffic of queries to contact center
- Continuous and constant quality of answers, 24x7 - very important to clients where consistency is mandatory
FUNCTIONAL CAPABILITIES
- FAQ knowledge base through natural dialogue
- Account billing information
- 'How do I' resolving through natural dialogue
- Up-selling products
- Assisting application forms
- Natural language capability - understanding customers' questions written in their own words
- Scalable high volume multi-session simultaneous care operations
- Multilingual text to speech engine
- Showing the response with multimedia [upon request]
- Direct pointing out to responses in website
- Call center script scenarios embedded
- Auto fill of missed-queries
- Click to live chat if necessary integration [upon request]
- Index search engines (incl. Google, Oracle) integration for DON'T KNOW responses [upon request]
- Speech recognition integration [upon request]
- Semantic intelligent translation of queries - involving misspellings, prefixes and synonym word choices
- Statistical reporting of topics addressed, asked, searched
InteliWISE's New Generation of Video Contact Care Agents is a leading innovative solution in the field of customer self-service/self-care. It is a virtual employee - armed with intelligent software. The agent is able to answer questions like 'How do I.', 'Where do I find' and 'Please show me.', all integrated with traditional e-mail/livechat applications with the ability to be utilized by thousands simultaneously.
