The InteliWISE STAND - a unique informational stand which customers are not afraid of. The "real-person-like-size" interactive avatar makes a striking impression on people passing-by.
:: At-a-glance
What typical informative stands lack is a real human communicative touch. InteliWISE STAND, as the innovative and interactive platform for information and content delivery, is radically changing the way people perceive on-site information, content, help and instructions.
InteliWISE STAND solution is the most friendly, fully Voice&Look customizable, sales and customer consultant or information assistant.
Powered by the semantic Web 3.0, modules of InteliWISE AVATAR and InteliWISE STAND can greet and talk with customers, print forms, give instructions and information about services & products and manage clients visits.
As a 24/7 ready-to-help assistant, the InteliWISE STAND reduces Customer Support labor, reduces onsite churn and overall costs.
:: Description
InteliWISE STAND is a fully interactive, "top-of-the-range" virtual consultant or customer assistant for on-site information, which is empowered with InteliWISE AVATAR capabilities:
- fully Look&Appearance; customizable video stream interface;
- 2 LCD screens, the 32" avatar presence screen and the 19" communication touch screen;
- uses Voice Synthesis with Advanced Text2Speech technologies;
InteliWISE STAND can be:
- an offline, stand-alone info-desk assistance-point;
- an online agent, connected to a network or the internet, providing dynamic data from network resources, Wikipedia, RSS channels or content databases;
:: Functionality
InteliWISE STAND offers a wide spectrum of functions: from simple formal greetings and chats, through giving instructions about services or purchases, to layered payment authorization, or can conduct in a few moments the complex e-business processes which once took divisions hours or even days.
It can stand-alone or be connected to a network printer, providing visitors or clients with forms, printed instructions, customized documents, guides and other printed materials. :: For example: "Please type in your name, surname, address and insurance number. For your inquiry please take the form which I'm printing and go to desk number 4. I'm glad I could help you!"
Can feature bluetooth for onsite promotional advertising or mobile settings transfer. :: For example: "Please type what type of mobile you have and I'll send you the right settings for WAP and Email.
Can be equipped with card-check capability which will enable automatic recognition of customers, simplify paper processing and instruct on and ease the problem-solving processing. :: For example: "Please bring your Member Card close to the RFID sensor. Hello Mrs. Smith. Your transaction applications will be printed right away and the consultant will wait for you to sign them at Desk number 7. Anything else I can help you with?"
It can inform about and instruct on the use of new products, offers and services for new or old customers, or simply deliver news about usability. :: For example: "Do you know that we have a new offer for regular clients, with more free services and lower prices? Would you like to know more?"
As information is the base of the today's world, the InteliWISE STANDs applicability and usability are wide-spread throughout industries, sectors and departments.
In the Telecom industry, the InteliWISE STAND can offer new products and assist customers visiting the store with news, help and information. Adding bluetooth capability, it can send information and data, settings and billing information to customers. :: For example: "Please tell me your phone model and I'll send you the settings for your GMail configuration and the hottest RSS feeds from Technocrati!"
InteliWISE STAND can run a dialog with clients giving information about new products or services or assisting them to solve their queries in the friendliest way: human-dialog: providing clients with the most suitable solution to their problems. For example, it can automatically give instructions about solving a setup issue without the client having to search the site or the FAQ.
:: Benefits/Saving
InteliWISE STAND revolutionizes the way information is offered on-site to potential and existing clients. From Banking to Traveling and Public Administration to FMCG Enterprise, the InteliWISE STAND will deliver the best quality information to your branch customers and visitors: which is the help needed in a human way: friendly dialog.
Although only imagination limits the benefits that the InteliWISE STAND offers, here are some general features:
- improve onsite customer experience, 24/7; customers and visitors are approached individually every time they visit an office, branch or local presence, without putting them "on line";
- increase onsite labor effectiveness; InteliWISE STAND can identify, sort, and instruct customers on processes, inform them of which forms they need, even printing required forms, and direct clients to the right consultant, saving precious labor time;
- boost lead conversion rates through upsell; Instead of "guessing" which product or service the client needs, the InteliWISE STAND will question, sort, analyze and propose the most suitable solution determined upon clients' visits to the site, therefore increasing the number of leads;
- reduce branch Customer Support churn by up to 35% ; While typical support is based on "1-client per desk" formulas, the InteliSTAND can inform, instruct, sort and serve the visiting customers with relevant information, dramatically reducing cost, traffic and overall budget, adding value to your onsite business;
- increase business performance; Implementing and deploying the InteliWISE STAND as customer care, sales agent or personal assistant, will help you deliver more relevant and customized information and content to your clients, while saving cost, labor and overall business profitability.
