With InteliWISE AVATAR a website must understand the logic of the user's intention, not the other way round.
:: At-a-glance
The replication of Hal 9000, the intelligent machine from Stanley Kubrick's film "Space Odyssey", has always been a dream. In today's fiercely competitive Web market, enterprises around the world face the challenges of gaining leverage on Web sales channels, improving conversion rates and providing an excellent customer experience. Artificial Intelligence can be of great help in these areas. InteliWISE AVATAR is the most human-friendly, fully Voice & Look customizable, sales consultant and online customer support assistant available for business Web sites.
Powered by semantic Web 3.0 modules and a multi-layer artificial neural net, InteliWISE AVATAR can greet and converse with customers, authorize transactions, point customers towards services, give information and manage a clients online visit.
Automating up to 70% of contact with clients, serving 100s of online customers simultaneously, the InteliWISE AVATAR reduces Customer Support costs, converses and informs clients in a personal and friendly manner, increases online lead generation, reduces churn and improves customer loyalty.
:: Description
InteliWISE AVATAR is a fully interactive "top-of-the-range" virtual character that can act as sales consultant or customer assistant on Web sites - one of the most advanced intelligent man-2-machine interfaces since the concept of HAL 9000.
A revolution! It means that users can ask for what they desire in their own way (as one does on Google), instead of laboriously searching for information through tedious traditional Web navigation methods (i.e. menus and boxes).
InteliWISE AVATAR is easy to add to a Web site. Simply paste an HTML tag into your company's Website or integrate it with your company's systems (CMS, CRM). InteliWISE AVATAR is a revolutionary add-on to any companys Web site, that will enable communication with consumers using natural language processing.
How does it work? It is powered by InteliWISE ENGINE, an advanced combination of AI Semantic Methods and Knowledge Base Management with a 3 part video and voice interface combination:
- Engine - InteliWISE ENGINE:
- a hybrid of semantic web, self-organized and multi-layer artificial neural net structures;
- an innovative separation of basic knowledge and a specific client's knowledge base;
- recognition of customers' "native language writing patterns," with Natural Language Processing;
- provides dynamic data from Wikipedia and RSS channels;
- Visual - InteliWISE CHARACTER:
- fully "Look&Appearance" customizable Video Stream interface with web administration panel;
- ready for instant integration into any web page simply by pasting in its HTML code;
- Voice:
- voice synthesis with advanced T2S;
In places where online customer traffic is increasing and the quality of service counts: in e-commerce, financial & insurance services and telecommunications, to name but a few, InteliWISE AVATAR will boost your customers' online experience and encourage them to return.
:: Functionality
From simple formal greetings and chats, through purchase instructions, to layered payment authorizations, the InteliWISE AVATAR can conduct in a few moments the complex e-business processes which once took divisions hours or even days.
Acting as a virtual customer consultant, sales agent or support assistant, the InteliWISE AVATAR will:
- welcome the visitor,offer help or instructionsrelevant to the purpose of the customers visit;
:: For example: "Hello, welcome to our web site. How may I help you?" - talk with clients informing them about new products and services, or assist them by answering their queries in the most friendly way: human-dialogue;
:: For example: "I'm glad I could help. Did you know that we have a new offer for loyal clients, with more free services and cheaper prices? Would you like to know more?" - assist with booking a doctors appointment online by helping clients to find the most suitable solution: finding the right doctor, at the most convenient time and in the area desired by the client. All intelligently and automatically!
:: For example: "You can book an appointment with Dr. Steven on the days and hours listed below!" - authorize clients to access their bank account, easing the log-in process and assisting customers.
:: For example: "Welcome to CitiBank Online. If you are one of our clients, please type your identification number, then the PIN code for your inbox."
After the verification process, InteliWISE AVATAR can provide the client with specific information, offers or news relevant to the clients needs. - deliver the correct content and information to online visitors. InteliWISE AVATAR searches its Knowledge Base and provide clients with the most suitable solution to their problems. For example, it can automatically give instructions for solving a setup issue without the client having to search the site or the FAQ.
:: For example: "Please tell me your phone model and I'll provide you with the settings for your GMail and WAP configuration!"
:: Benefits
InteliWISE AVATAR revolutionizes every Web page interface, improving on line experience while reducing business‘ costs.
From business and general administration throughout sales and marketing, customer support or e-learning, every Web presence will:
- Improve on line customer experience, 24/7; clients are approached individually every time they visit the site without putting them "on hold";
- Serve 100s of clients simultaneously, automatically, in real time; Single avatar can run a chat with 100 or more customers at once, instead of absorbing 95 call center agents;
- Increase lead conversion rates through up sell/cross sell; Instead of "guessing" which product or service the client may interest, the Intelligent Business Avatar will propose the most suitable solution determined upon clients' visit to the site increasing the number of leads.
- Reduce up to 80% of the on line Customer Support churn and budget; While classical support is based on "1-client at a time", the Business Avatar is serving 100s of on line customers with relevant information dramatically reducing cost, traffic and overall budget.
- Increase e-business Return On Investment; Implementing the intelligent Business Avatar will serve as customer care, sales agent, personal assistant, helping you deliver more relevant and customized information and content to clients while saving cost, labor and overall business profitability.
- Maximize marketing campaigns through direct customer reach and research; Monitoring the Avatar dialogs through the Web Administration Panel, every avatar owner is able to select and manage the data and information clients desire and look for into the web site. What intuitively ad-word search do, now the administration panel is offering in real time.
