Background: insights into InteliWISE's products & services

At InteliWISE we understand that the Websites of our customers have to respond to the constantly changing requirements of developing offers and consumer needs. Our solutions help customers in 3 areas of consumer needs:

Informational need

Contemporary Websites must engage the consumer in order to gain information and/or complete transactions;
Consumers today search for complete online information about products or services, presented in a totally user-friendly way;
Websites have lots of detailed information about products or services, but more often than not they do not reflect the way consumers browse for that information;

How InteliWISE helps consumers to retreive relevant information during the online process of consumer – website interaction:

We deliver tools for building innovative web interfaces for company websites;
Our interfaces reflect the idea of Web3.0/Semantic Web – it follows the users' logic for retrieving information about products and services;
InteliWISE deploys Natural Language Processing and avatar presentation;

Transactional need

Online transactions are today the key component of consumer – website interactions and the measure of a company’s online activities;
The challenge is that most consumers perceive the transaction process to be complicated, un user-friendly and time-consuming;
This is caused by multiple procedures and the complexity of the transaction process that a company has to fulfil;
Although companies try to optimize this process, today’s average convertion rates are below 1%;

How InteliWISE helps companies to ease the transaction process:

We deliver tools for building transactional interfaces that are user-friendly and supportive;
InteliWISE analyzes the processes and procedures of a real salesperson and transposes them to virtual tools that can serve thousands of users, speedily and efficiently closing their transactions;
InteliWISE leverages contextual help on the way of users’ way of closing transactions;

The customer care/interaction need

More than 50% of online consumers say they want to be able to interact – preferably with a live person – during their online information search or transaction;
What this means for a company is that it has to be able to effectively serve thousands of consumer queries in real-time;
With the high cost of contact center labour today, companies have to deploy multiple tools: telephones, emails, application forms, livechats and virtual agents to maximise consumers satisfaction while trying to keep costs to a minimum;

How InteliWISE maximises consumer care excellence while minimizing costs:

We introduce a new level of quality into users’ contact with the company’s customer care team;
Irrespective of the deployed tool – email, telephone, livechat or live avatar – our tools help users to get relevant responses in the shortest possible time;
InteliWISE leverages contextual help on the way of users’ way of closing transactions.