Forrester Research found that 96% of the firms which improved and automated their customer experience practices, experienced an increase in online interactions over the following two years, 87% of which significantly increased the volume within 4 months.
Consumer expectations for service delivery are high and becoming increasingly sophisticated. At the same time, contact center managers continue to face challenges, such as growing call volumes, increased web-based inquiries, high labor costs, and reduced budgets.
InteliWISE has deployed the perfect solution for businesses experiencing increasing demands on customer care and support, and are dictating a new standard for call center performance through implementation of InteliWISE Avatar. InteliWISE Avatar helps managers receive benefits such as:
- reduced call center costs: InteliWISE AVATAR, by virtualizing and delivering every piece of knowledge, data, information and content can serve and handle 100's of online customers automatically, answering 1000's of clients' questions per second, as well as giving call center managers relevant data on traffic usage and clients' needs;
- improved call center staff productivity by reducing irrelevant labor activity, saving labor costs on initial rollout, handling and serving online customers with relevant information and content, reducing irrelevant Inbound Toll Charge Costs and cutting time-to-solution, whilst reducing Contact Transfer and Handling Costs;
- performance and revenue growth by reducing costs, churns, irrelevant traffic and labor tasks, whilst increasing productivity and optimizing clients' processing and labor activities;
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