The InteliWISE Virtual Livechat which serves consumers' questions while there is no live operator on a chat application

Features

Displays dialogue window (with or without Avatar) when the chat application is activated during the Web self-service process;
Accepts the users' input questions in natural language;
Verifies questions with resources (Client KnowledgeBase, external bases);
Responds with answers from resources;
Presents answers that may include product description text, hyperlinks to product presentations or any other form of presentation;
May display objects like drawings, photos and others

Benefits

Pre-filtering of questions in high-volume chats with a live consultant on a chat application;
Automatically serving groups of consumers who ask the most FAQ – through automation;
Optimising live salesforce resources; shifting their focus to relevant activities (outbound contacts);
Maximising effectiveness through cost cutting of non value-added contacts.