In today's fiercely interactive web presence, where a fast response and proper answers count, online customer loyalty is one of the most expensive areas of competition across industries.
The InteliWISE AVATAR facilitates real-time sales, marketing and customer service by managing and integrating online customer interactions in all channels: voice, chat and online-service, by acting as an expert in enterprise services.
In today's Telecom and Contact Center market, with ever increasing competition, more complex technologies and heightened customer expectations, InteliWISE telecommunication solutions are meeting and even exceeding the presented challenges.
How can the InteliWISE AVATAR help your enterprise? By implementing and deploying it across your departments' web presence, it can act as:
- Sales consultants, assisting 100's of your online customers simultaneously to choose the right plan and offering additional related services. Handling 1000's of questions per second whilst leading clients or potential clients through your web site content in the most user friendly way of communication: "human dialog" as well as creating new sales leads;
- Customer Care assistants, greeting customers, initiating and automating the problem-solving process, leading 100's of visitors automatically to the desired content and/or information without wasting their time, whilst reducing your call center costs and saving you labor time;
- Call Center virtual agent, automatically offering a high volume of the most suitable information and e-content while lowering budgets and increasing customer loyalty;
- Marketing Specialist which actively and creatively promotes your brand and delivers your company's message directly to your customer, while offering business administrators real-time monitoring about your target group's preferences and choices;
- Company Steward, in the form of InteliWISE STAND, a fully customizable multimedia stand, powered by InteliWISE KNOWLEDGE BASE, offering a wide spectrum of functionalities both offline or online, dispensing your information and content onsite or at the branch, easing labor activities and reducing budgets while increasing productivity and overall business performance;
The immediate benefits of deploying InteliWISE AVATAR solution start with:
- boosting customer loyalty and driving cross-sell online revenue-generating services;
- increasing revenue by offering complementary products and services to drive usage and revenue in real-time;
- combating churn while increasing Customer Care performance, Customer Service satisfaction is the primary factor effecting both the acquisition and retention of customers;
For most companies across vertical industries, the cost of acquiring and retaining clients in Finance & Insurance remains high. Companies are struggling to improve profitability and return-on-investment ratios. The recent "Retail Banking Satisfaction Study" by J.D. Power and Associates, reported that currently almost 68% of US and EU banking customers indicate having free checking, and 94% of banks offer free online banking and debit cards.
While consumers clearly enjoy the increased convenience of managing their finances online, financial institutions are struggling to differentiate themselves from their competitors in this commoditized environment.
InteliWISE deals with these problems by offering innovative solutions, deploying the most human-friendly avatars on the Web, helping companies reduce operating costs while increasing performance and profits.
Healthcare Forrester Research reports that HealthCare customers use 2.7 different resources to research a healthcare plan, and they seek online input from others to book visits and make reservations and purchases.
Websites that provide the best online experience have the greatest success in converting prospective clients into bookers who return repeatedly and who finally become long standing clients.
While Web-based booking costs are just a fraction of telephone or agency bookings, "a-penny-per-client" InteliWISE AVATAR innovative solutions are especially designed to deliver a superior online experience which will:
- increase online customer satisfaction;
- improve brand loyalty;
- increase average booking value while decrease costs;
Travel & other services; InteliWISE products and solutions improve the quality of Forrester Research reports that more than an average of $74.4 billion were spent on leisure travel online in 2006, and ratio is overlaped in Q3 2007 proving that the online travel and hospitality industry is becoming increasingly crowded. While consumer options vary, online booking and reservation become the most competitive market in the industry. InteliWISE products and solutions are designed especially to help companies boost their productivity, increase sales rates while lowering churns and cutting spending.
InteliWISE AVATAR deployed on your company web site as a sales consultant, customer care assistant, or service promoter will always help your company:
- boost online reservations and sales leads by identifying high-value visitors browsing your site, and by offering them suitable trip-planning assistance and information when they need it, while online;
- increase customer satisfaction by assisting 100s of online customizable queries while handling 1000s of questions per second;
- increase reservation value while lowering cost;
