This intelligent, virtual Sales Person helps users to go through the complex steps of eSales processes on a company's Website
Features
- Displays dialogue window (with or without Avatar) during the eSales process;
- Optionally may be displayed contextually – after n seconds of users inactivity during the eSales process;
- Accepts the users' input questions in natural language;
- Verifies questions with resources (Knowledge Base, Wiki, other);
- Responds with answers from resources;
- Presents answers that may include product description text, hyperlinks to product presentations or any other form of presentation;
- Follows the sales scenario set by a company by displaying the alternative plots;
- Prompts users for an action in the scenario;
- May display objects like drawings, photos and others.
Benefits
- When users tend to quit the eSales process, thus increasing the abandonment ratio, InteliWISE Virtual Sales Person helps to get them back on track and close the transaction;
- The sales scenarios help to maximise the closing ratio;
- Cross-sale/up-sale functionalities help maximise transaction value per user.
