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Author Archives: Administrator

Just have released plugin for WordPress…

Posted on 19/07/2011 by Administrator

Get the better Contact Form, or interactive Feedback Form, or when need to improve the lead generation, with the Virtual Agent plug in for Wordpress. Download now for free. Continue reading →

Posted in Uncategorized | Leave a comment

Getting customer feedback, in their exact words.

Posted on 24/03/2011 by Administrator

Online retailers and marketing teams can now get a live feedback from shoppers and customers with intelligent chat feedback solution. Continue reading →

Posted in Live support, SEO, Virtual Agent, live chat | Leave a comment

Mr Watson, the Virtual Agent master.

Posted on 16/02/2011 by Administrator

Watson is an IBM super-machine with a great Natural Language Processing (NLP), making him a true contemporary Virtual Agent Continue reading →

Posted in NLP, Speech recognition, Virtual Agent, customer service, virtual assistant | Leave a comment

1 million virtual chats with clients, millions of $$$ saved

Posted on 19/01/2011 by Administrator

InteliWISE Virtual Agents have run more than 1 million of automated chats recently. They served on multiple sites – eCommerce, intranet, financial services – helping customers to quickly navigate to answers to their questions. Continue reading →

Posted in Live support, Virtual Agent, Virtual Chat Expert, live chat | Leave a comment

‘Can’t pull up my secret word!’ – or what exactly Virtual Agents reporting can tell you?

Posted on 08/01/2011 by Administrator

Virtual Agent reporting may be a source of important customer information – for marketers, sales teams, customer service representatives. Statistics provide information on what customers exactly asked about and how they did it (what words were used). These words and expressions used by customers may contribute to what is used in AdWords, marketing collateral, sales pitches. Continue reading →

Posted in Live support, NLP, Uncategorized, Virtual Agent, Virtual Chat Expert, call center, customer experience, live chat | Leave a comment

How to measure cost / savings using Virtual Agents

Posted on 08/12/2010 by Administrator

What is the Virtual Expert conversation? Recent discussions among customer service budget owners have centered on defining the real cost of solving customer problems using Virtual Agents. Contact Center management teams are seeking the true ROI of deploying a Virtual … Continue reading →

Posted in Virtual Agent, Virtual Chat Expert | Tagged Virtual Agent, Virtual Expert | Leave a comment

Auto-complete, help me with my search…

Posted on 27/11/2010 by Administrator

InteliWISE introduces contextual auto-complete A couple of days ago we announced launching this new feature of contextual auto-complete. Auto-complete shortens the way customers get to required information on enterprise & companies web sites. When one starts typing in a question … Continue reading →

Posted in Enterprise search, Virtual Agent | Tagged auto complete, contextual search, customer experience, customer intention | Leave a comment

5 Reasons to Deploy Virtual Chat Experts

Posted on 25/11/2010 by Administrator

Virtual Chat Expert Learn By Doing! Continue reading →

Posted in Virtual Agent, Virtual Chat, Virtual Chat Expert | Tagged Virtual Agent, Virtual Chat | Leave a comment

Clients

Millions of virtual live chats are assisting customers and helping to sell more.

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FAQ

What's the difference between Live Chat and Virtual Agent ?

Live chat is a software that helps your sales or service team talk-chat with your customers.

It's different from a Virtual Agent which is an intelligent software that has its own, pre-built base of Q&A. So it does not need a live operator to provide answers, it's got like automated chat. It's like a next-gen FAQ or HELP.
Why is the price so different for Virtual Agent and live chat ???

Well, actually it's not.

Live chat software is inexpensive, but you have to multiply it by the number of customer service folks, PLUS you have to pay them couple of '000 of dollars in salary.

Virtual Agent on the contrary, once first taught the Q&As will handle your customers' issues for a penny each, night&day, 24-7. Even hundreds of them at once. You don't pay the salary, he doesn't take the leave.
How much it cost ?

First of all, start with some of our software for free, and pay only if it works. With the live chat, the setup is all easy & automatic & free. Then you pay for how many seats you use monthly.

With the Virtual Agent, you pay the plan plus some installation fee which is usually setting up a Q&A base. Remember, you then do not pay for the customer service team to handle questions. Refer to Pricing on a page.
When can I have it up& running on the site?

With the live chat, it can work even in 5 or 10 minutes, just Sign In and get the gode.

With the Virtual Assistant, you can test the prototype in the couple of days, because our knowledge management team has to build & configure the Q&A knowledge base. Shoot us an email and we'll get back with the timing.
Can I add my avatar / any avatar / video avatar / mascot ?

It wouldn't be called a Virtual Agent if you couldn't. We provide both JavaScript and Flash so you can have any avatar embedded in your window.
What if Virtual Agent | automated Q&A does not know the answer ?

Some of questions are sophisticated or personalized and we know that. That's why our Agent has a plethora of ways to handle it: (i) instantly open a live chat with an operator, (ii) get the question and an email of the customer & get back later, (iii) connect with Toll Number via call back or … tell us what to do.
Where can I add this virtual agent / assistant ?

It usually works as a (much more cost effective) FAQ or HELP section. As a side tab widget it will help customers contextually with very specific problems on site, like password recovery, delivery options questions, payments etc

More questions? Interested in presentation? Please write to us here

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Author Archives: Administrator

Just have released plugin for WordPress…

Getting customer feedback, in their exact words.

Mr Watson, the Virtual Agent master.

1 million virtual chats with clients, millions of $$$ saved

‘Can’t pull up my secret word!’ – or what exactly Virtual Agents reporting can tell you?

How to measure cost / savings using Virtual Agents

Auto-complete, help me with my search…

5 Reasons to Deploy Virtual Chat Experts

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Virtual Assistant helps with opening new accounts ...

The First Virtual Agent Extension for Magento Comm ...

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