About InteliWISE

InteliWISE HELP Agent at Central Bank

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The example of Avatar - based Virtual Agent

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* Five essential business criteria ... , Forrester Research, Nov 2011

• How are our solutions used?

  • The key business goal for using Conversational Agents is to help leverage online businesses: provide a new experience, increase conversions, strengthen retention and decrease costs
  • This technology is used more and more in CRM, Contact Centers, marketing campaigns, research and HR portals/intranet
  • InteliWISE can build its web employees virtually on any website; we can provide you with an operational Proof-of-Concept within 24 hours

• Market Context

  Rapidly evolving market factors, customer expectations and economic conditions are driving an increasing number of the world’s largest businesses and governmental organizations to rely more heavily on non-human based web interactions with their customers. Historically, a significant component of this market has been labeled “web self-service”. InteliWISE’s offerings expand the notion of “self-service” beyond the traditional customer service component. We are attacking the fundamental demand in the market place to create web site interactions that are “human like” both in the experience and in its effectiveness. We are doing so not only in the customer service and technical support business units but in those components of the organization charged with marketing, pre-sales interactions and the sale or e-Commerce transaction itself. At the same time, changes in the market driven by technology and competition created strong demand to reduce time to value. Similar forces are driving expectations for 24/7 availability, consistency across all customer touch points, transparency for quality control and the ability to collect and analyze actionable data related to customer behavior and customer experience improvement. Virtual Agents offering human like interactions 24x7 with the ability to tap multiple company knowledge and data repositories represent a powerful technology solution to meet these market demands. Moreover a recent Forester report shows that most customers in the US prefer self-service and self-sufficiency. IBM has been a thought leader and very active in answering such market demands. The recent announcement regarding Assurant cooperation in Contact Center arena underlines this approach.

• Leadership

  Executive team

  Marcin Strzałkowski (CEO) - Marcin is the author of brand successes in Technology, Media and Telecommunications and Fast Moving Commercial Goods sectors. Before joining InteliWISE Marcin was the Marketing Director at Crowley Data, Poland, responsible for the company's marketing and communication strategy. Prior to that Marcin was Retail Sales and Customer Service Manager and Marketing Communication Manager for Wirtualna Polska S.A, Poland’s 2nd largest web portal. He was also Brand Manager at Unilever Polska, managing Rexona and Domestos brands in Central and Eastern European countries. He graduated from Warsaw School of Economics and Institut Français de Gestion (MBA).

  Marek Trojanowicz (CTO) - TIME magazine called him one of the pioneers of e-learning in Poland. He graduated from the faculty of Computer Science at Gdańsk University of Technology specialized in Artificial Intelligence. He was Head of the Internet Services Department of the holding group of the portal Wirtualna Polska S.A. The Colorful Pages service for children was sold to Wirtualna Polska S.A. He was President of the Management Board of Optimus Nexus, specializing in the production of original encyclopedias and multimedia programs.

  Piotr Majcherkiewicz - A graduate of Paisley University in Glasgow and Wrocław University of Technology. His faculties were connected with computer networks and systems. With several years of experience in IT sales he has been a CEO of Wola Info SA for the last 8 years. The company specializes in integration of teleinformatic systems for companies related to the telecommunication, financial, industrial and public administration market. His employment history also includes manager positions at Ster-Projekt SA and Hewlett-Packard Poland.

  Board of Directors

  Marek Borzestowski - Co-founder and Chairman of the Board. Marek is the co-founder and co-originator of the successful first horizontal portal in Poland "Wirtualna Polska". The portal was launched within months of Yahoo launching the first web portal. This portal was successfully backed by Intel Capital, accurately predicting the potential of search systems and the mass popularity of the Internet. He was the former president of Wirtualna Polska S.A., currently within the France Telecom Group. A graduate of Gdańsk University of Technology and European Business Management School in Great Britain.

  Paul Bragiel - A co-founder and managing partner at i/o ventures, an early stage startup accelerator which operates out of a funky workspace+cafe in San Francisco. Previous he has founded and served as the CEO of 3 companies including: Lefora, a product bringing forums into the 21st century, proudly hosting over 100,000+ unique communities. Meetro, the first location based social network. Paragon Five, a game development studio specializing in console and mobile content with offices in Chicago and Krakow, Poland.

  Shmuel Chafets - He joined Giza Venture Capital in 2009 as Director of Business Development. Shmuel is a member of the Giza Internet Investment Team and focuses on consumer facing companies. Shmuel leads Giza’s investments in Soluto, Visual.ly and The Elevator (a TechStars affiliate). In addition to his roll in Giza, Shmuel is also a partner and member of the investment committee in GPV, a Giza sponsored Warsaw based early stage venture capital fund. Shmuel is a member of the Board of Directors of the Israeli Opera and of the Rabinovich Foundation where he also serves as a member of the finance and investment committees and a member of the Advisory Board of EvoSpend, a New York based company in the mobile payment space.

  Piotr Jakubowski - He graduated from Warsaw University, Faculty of Law and Administration. In 1997 received a judge diploma at the Court of Appeal in Warsaw; whereas, in 2004 completed a legal adviser apprenticeship at the District Chamber of Legal Advisers in Wrocław. In 1994 took up his first employment as Assistant to the Management Board of Huk-Verband Foundation in Warsaw. From 1995 to 1998 served as Consultant for EVIP Law Ltd. Afterwards, in 1998 and 1999 worked as Specialist at the Brokerage House of BIG–BG SA. Since 1999, served as Director of the Legal Office of Asseco Poland SA.

  Grzegorz Maciąg - A member of the Prokom Group Management and took part in projects connected with creating the Prokom Software S.A. capital group, buying shares of Koma S.A., Softbank S.A., SPIN Lmtd., joining SPIN Lmtd. with Telmax S.A., and joining Ster-Projekt S.A. with ABG S.A.

  Janusz Macioch - A graduate of Warsaw Technical University, Faculty of Electronics. While still being a student he worked in Norway and Holland. After returning to Poland in 1991 he launched his own enterprise. In 1994 he expanded his economic activities by working in international trade – mainly importing from the Far East. He is also an IT and real estate investor. His passions include exotic travels and motorization.

• Partners

  Creative and reliable business partners are a foundation of our success - and theirs, too.

  LiveChat solutions act as a tool for increasing sales realized or supported by the internet, for reducing expenditure on customer service, and maximizing the extent of customer satisfaction. Their customers gain a new, flexible communication channel.

  With over 30 years of cutting-edge R&D experience, Loquendo is the leading innovator in speech recognition and speech synthesis and provides all the solutions required for creating the ultimate speech-enabled applications.

  NeoSpeech is the fastest growing provider of text-to-speech software and applications for the mobile, enterprise, entertainment, and education markets.

  For almost 30 years, Oracle has been helping customers manage their business systems and information with reliable, secure, and integrated technologies. Today, it is the largest business software company in the world.

  Thotsys is an authorized value-added reseller for InteliWISE. Thotsys offers the InteliWISE Conversational Agent platform and provides customized software integration, training, deployment, support and other professional services.