News

September 19, 2011

InteliWISE Virtual Agents can precisely reach out to customers with important support & sales messages.

With new set of engagement tools called Triggers, InteliWISE is taking the

Virtual Agent software

to a new level of interaction, where they go much beyond a customer service tool, to become a precise online sales and marketing tool, engaging shoppers at “Just the Right Moment”.

Sunnyvale, Ca (PRWEB) September 14, 2011, InteliWISE, provider of

Virtual Agent chat software

, have released a set of new sales engagement tools called Triggers, designed to engage shoppers in their purchasing process.

Group Buying

Online store owners can easily deploy these automated

live chat

avatars, to reach out to shoppers with action relevant interactions in real time incl. rescuing abandoned sales opportunities. They can trigger a side tab widget on action and give site owners the option of hiding it before the action and then after the action as well.

Up to this point, Virtual Agents have been deployed in help desk or FAQ pages, waiting for customers to ask them a question. The traditional, intent - based, Artificial Intelligence recognition engine helped to understand shoppers' questions and provide with

instant answers

. While InteliWISE software tools can be used in this role, the latest engagement tools – triggers- promote action-based strategies.

Shopper activities are monitored proactively, and when an action is taken by the shopper, that matches a pre-determined condition, the Virtual Agent steps into action. The Virtual Agent software is highly interactive and is able to offer added incentives to the shopper to complete the sale. Even in circumstances where abandonment is predictable the agent can request the shopper to leave an email address for future coupon or or discount offers.

“We are taking the whole concept of virtual agents to a new level of interaction, where skilled virtual agents are not hidden in the least visited help sections. Now they serve clients proactively, with the right help at the right time , but without being too intrusive”, said Marcin Strzalkowski, CEO of InteliWISE.

Through a set of Triggers and targeting tools, Virtual Agents can engage shoppers with either welcome messages or contextual live chats at the right time, with the right message.

What is the Trigger? Trigger is a specific or a general condition that tells your Virtual Agent when to engage your customers. As of now we created the triggers considered the most effective:

  • referring site and search engine keywords – if user reaches your website from a certain address or google search you can approach him based on those information,
  • elapsed time – when user is on your website for a specified amount of time our agent approaches him,
  • user visited specific page – when user visited specific page – like a shopping cart or 'Cameras' category in your shop – you can present him deal considering his current interests,
  • number of visited pages – amount of different pages that your visitor has seen is a clear indicator of how well he knows your website – if a number is high – it is a good time to ask him for feedback,
  • user leaving the site – if the user wants to leave your website or a shopping cart without making a purchase – approach him with a deal he just cannot refuse!

The web –based panel (Panel.inteliwise.com), easily accessible even with

Facebook sign-in

, provides full set of management functions for Triggers. Every customer can add, edit, delete or customize its own Triggers.

More about InteliWISE

InteliWISE is providing a cloud-based Virtual Agent software, a combination of intent – recognition search with customer engagement tools, including intelligent chat and triggers. Our tools help to boost online conversions and decrease customer service cost, for both small and large, enterprise clients.

Our team is passionate about meshing natural language processing (NLP), virtual expert technologies and interactive video, to heighten the effectiveness of e-commerce and customer service.

Some of the leading Fortune500 enterprises and outstanding medium sized companies have used InteliWISE solutions, across a wide range of industries, such as transportation, insurance, retail, packaged food, telecommunications and others.

We are proud to have strategic support from Intel Capital, the leading global VC, and Asseco Group, a Top5 European IT integrator. InteliWISE’s headquarters are in Sunnyvale, California and its research and development is based in Europe.

Contact:
Mateusz Marmolowski, This e-mail address is being protected from spambots. You need JavaScript enabled to view it
408.524.3041
www.inteliwise.com
facebook.com/InteliwiseVirtualAgent
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

InteliWISE.com
Plug and Play Technology Center
440 N Wolfe Rd , Sunnyvale,
CA 94085 USA

 
Clients
Millions of virtual live chats are assisting customers and helping to sell more.
FAQ

  • What's the difference between Live Chat and Virtual Agent ?

    Live chat is a software that helps your sales or service team talk-chat with your customers.

    It's different from a Virtual Agent which is an intelligent software that has its own, pre-built base of Q&A. So it does not need a live operator to provide answers, it's got like automated chat. It's like a next-gen FAQ or HELP.

  • Why is the price so different for Virtual Agent and live chat ???

    Well, actually it's not.

    Live chat software is inexpensive, but you have to multiply it by the number of customer service folks, PLUS you have to pay them couple of '000 of dollars in salary.

    Virtual Agent on the contrary, once first taught the Q&As will handle your customers' issues for a penny each, night&day, 24-7. Even hundreds of them at once. You don't pay the salary, he doesn't take the leave.

  • How much it cost ?

    First of all, start with some of our software for free, and pay only if it works. With the live chat, the setup is all easy & automatic & free. Then you pay for how many seats you use monthly.

    With the Virtual Agent, you pay the plan plus some installation fee which is usually setting up a Q&A base. Remember, you then do not pay for the customer service team to handle questions. Refer to Pricing on a page.

  • When can I have it up& running on the site?

    With the live chat, it can work even in 5 or 10 minutes, just Sign In and get the gode.

    With the Virtual Assistant, you can test the prototype in the couple of days, because our knowledge management team has to build & configure the Q&A knowledge base. Shoot us an email and we'll get back with the timing.

  • Can I add my avatar / any avatar / video avatar / mascot ?

    It wouldn't be called a Virtual Agent if you couldn't. We provide both JavaScript and Flash so you can have any avatar embedded in your window.

  • What if Virtual Agent | automated Q&A does not know the answer ?

    Some of questions are sophisticated or personalized and we know that. That's why our Agent has a plethora of ways to handle it: (i) instantly open a live chat with an operator, (ii) get the question and an email of the customer & get back later, (iii) connect with Toll Number via call back or … tell us what to do.

  • Where can I add this virtual agent / assistant ?

    It usually works as a (much more cost effective) FAQ or HELP section. As a side tab widget it will help customers contextually with very specific problems on site, like password recovery, delivery options questions, payments etc

More questions? Interested in presentation? Please write to us here
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