Q&A about pricing
Who sets it up? Who can add to my site?
You can do it (signing in and using our 1-2-3 tools) or we can do it (our experts will help to set it up) or we can recommend our creative partners who can do it.
Do I need to provide a Credit Card info?
Not until you have tested our product, like it and deliberately want to pay for it. Remember - you have 30 days for testing!
How much it costs?
You avoid $$$ payroll for live agents in your call or contact center. Virtual Agents run on very very low – cost chats or conversations, at less than $0.1 per incident. Each product: Feedback widget, ecommerce widget and customer service assistant – have their respective prices. Price of plans covers everything you need to add our widgets to your store or site: software – as – a – service (SaaS), hosting, support, Administration tools.
What happens if I excess the Page Views limit ?
Congratulations! This means your site gets more & more popular. You can upgrade your Plan to the one with higher limit. Or we can negotiate a higher limit of page views for you – contact us…
You can do it (signing in and using our 1-2-3 tools) or we can do it (our experts will help to set it up) or we can recommend our creative partners who can do it.
Do I need to provide a Credit Card info?
Not until you have tested our product, like it and deliberately want to pay for it. Remember - you have 30 days for testing!
How much it costs?
You avoid $$$ payroll for live agents in your call or contact center. Virtual Agents run on very very low – cost chats or conversations, at less than $0.1 per incident. Each product: Feedback widget, ecommerce widget and customer service assistant – have their respective prices. Price of plans covers everything you need to add our widgets to your store or site: software – as – a – service (SaaS), hosting, support, Administration tools.
What happens if I excess the Page Views limit ?
Congratulations! This means your site gets more & more popular. You can upgrade your Plan to the one with higher limit. Or we can negotiate a higher limit of page views for you – contact us…
Can I pay in the ‘per – performance’ model, i.e. for what the virtual agent sells from my site?
Yes, we uniquely provide a pay per performance model, for example - when:
a. A Shopper clicked 'Buy' link,
b. A Customer clicked at a suggested link that confirmed that his problem was resolved during the chat. Enquire for a quote. We need to talk about details, contact us.
Can I switch between packages?
Of course, this system is totally flexible ... you can change packages any time.
What are 'Invitations'?
Invitations is the small Side Tab with welcome message (like 'Ask AMY', or 'Help me')
What are 'Virtual Chats' or ‘conversations’ ?
Chats start when our widget opens up to a customer, with our virtual agent's welcome, and then if a customer starts typing or clicking a suggested answer, we qualify this as a chat.
What are ‘Actions’ ?
Actions happen when customer clicks ‘buy’ link, or completes a survey, or ‘shares’ the LIKE button or perform any action that helps you to convert or serve a customer.
Yes, we uniquely provide a pay per performance model, for example - when:
a. A Shopper clicked 'Buy' link,
b. A Customer clicked at a suggested link that confirmed that his problem was resolved during the chat. Enquire for a quote. We need to talk about details, contact us.
Can I switch between packages?
Of course, this system is totally flexible ... you can change packages any time.
What are 'Invitations'?
Invitations is the small Side Tab with welcome message (like 'Ask AMY', or 'Help me')
What are 'Virtual Chats' or ‘conversations’ ?
Chats start when our widget opens up to a customer, with our virtual agent's welcome, and then if a customer starts typing or clicking a suggested answer, we qualify this as a chat.
What are ‘Actions’ ?
Actions happen when customer clicks ‘buy’ link, or completes a survey, or ‘shares’ the LIKE button or perform any action that helps you to convert or serve a customer.
What if I am not satisfied?
InteliWISE has a full money back guarantee policy. If you are not entirely satisfied with our product or our service, we will refund 100% of your money.
No credit card required —money back guarantee!
In a highly unlikely situation – if you are not entirely satisfied with our product or our service, we will refund 100% of your money.
What are the payment methods?
We accept Visa, MasterCard and American Express through our online payment system. If you would like to prepay for 12 months you can pay with an invoice.
What if I need more questions or actions bandwidth?
When Virtual Agent helps to generate more sales or helping to resolve customers problems, you can easily buy more robust package, or just pay as you go.
InteliWISE has a full money back guarantee policy. If you are not entirely satisfied with our product or our service, we will refund 100% of your money.
No credit card required —money back guarantee!
In a highly unlikely situation – if you are not entirely satisfied with our product or our service, we will refund 100% of your money.
What are the payment methods?
We accept Visa, MasterCard and American Express through our online payment system. If you would like to prepay for 12 months you can pay with an invoice.
What if I need more questions or actions bandwidth?
When Virtual Agent helps to generate more sales or helping to resolve customers problems, you can easily buy more robust package, or just pay as you go.
* Pay-per-performance model when sales goals are set for Actions, defined as survey completion, 'Buy Now' clicks and more
** Unlike live chat software, Virtual Agent software is not sold 'per live operator seats'. One installation of a Virtual Agent can make up for at least several live agents
*** Applicable if Actions are defined by a customer
**** Available with live chat software that has an API
** Unlike live chat software, Virtual Agent software is not sold 'per live operator seats'. One installation of a Virtual Agent can make up for at least several live agents
*** Applicable if Actions are defined by a customer
**** Available with live chat software that has an API
