Technology

Natural Language Processing

"We understand customers’ questions and give the right answers thanks to the powerful patent-pending technology that makes conversing - human communication - applicable in IT systems. The InteliWISE conversational system can utilize either a Virtual Agent or a Contextual Search component as its front-end interface."

When dealing with Complex Conversation Solutions (powered by Natural Language Processing methods) you face challenges such as automated knowledge base building, embedding external knowledge sources, designing dialog scenarios and handling text-to-speech or speech-to-text platforms. Our solution deals with these problems all at the same time and can be adjusted in order to form consistent data exchange scenarios. Our system is based on the idea of "parameter" abstraction. Those simple abstractions are transformed into complex and powerful data interexchange scenarios which enable you to interact with various External Data Sources.

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Engine Icon InteliWISE Engine handles complex tasks for you and enables you to focus on your solutions. When needed, our products can be connected to nearly any platform using our InteliWISE API 2.0 Framework and they can be integrated with a wide range of external systems.

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Clients

Millions of virtual live chats are assisting customers and helping to sell more.

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FAQ

What's the difference between Live Chat and Virtual Agent ?

Live chat is a software that helps your sales or service team talk-chat with your customers.

It's different from a Virtual Agent which is an intelligent software that has its own, pre-built base of Q&A. So it does not need a live operator to provide answers, it's got like automated chat. It's like a next-gen FAQ or HELP.
Why is the price so different for Virtual Agent and live chat ???

Well, actually it's not.

Live chat software is inexpensive, but you have to multiply it by the number of customer service folks, PLUS you have to pay them couple of '000 of dollars in salary.

Virtual Agent on the contrary, once first taught the Q&As will handle your customers' issues for a penny each, night&day, 24-7. Even hundreds of them at once. You don't pay the salary, he doesn't take the leave.
How much it cost ?

First of all, start with some of our software for free, and pay only if it works. With the live chat, the setup is all easy & automatic & free. Then you pay for how many seats you use monthly.

With the Virtual Agent, you pay the plan plus some installation fee which is usually setting up a Q&A base. Remember, you then do not pay for the customer service team to handle questions. Refer to Pricing on a page.
When can I have it up& running on the site?

With the live chat, it can work even in 5 or 10 minutes, just Sign In and get the gode.

With the Virtual Assistant, you can test the prototype in the couple of days, because our knowledge management team has to build & configure the Q&A knowledge base. Shoot us an email and we'll get back with the timing.
Can I add my avatar / any avatar / video avatar / mascot ?

It wouldn't be called a Virtual Agent if you couldn't. We provide both JavaScript and Flash so you can have any avatar embedded in your window.
What if Virtual Agent | automated Q&A does not know the answer ?

Some of questions are sophisticated or personalized and we know that. That's why our Agent has a plethora of ways to handle it: (i) instantly open a live chat with an operator, (ii) get the question and an email of the customer & get back later, (iii) connect with Toll Number via call back or … tell us what to do.
Where can I add this virtual agent / assistant ?

It usually works as a (much more cost effective) FAQ or HELP section. As a side tab widget it will help customers contextually with very specific problems on site, like password recovery, delivery options questions, payments etc