Immediate Customer Support
Customer Care
tool with a sub-second response time with Chat SupportOur Virtual Agents resolve customer problems immediately, providing the customer with a personalized, relevant response in less than a second.
Read moreIt has been proven to provide a hit rate of more than 95% accuracy. The powerful technology understands users' natural language queries and presents relevant answers using both text and spoken word answers. The User hears the answer and also sees it written on the screen.
Customer Support
may just say 'yes, play this movie' or 'show me this PDF'. It just shortens the way your customers are resolving their problems. Read moreAnswers to these questions can include links to multimedia content, forms, PDFs, live chat, toll-free phone numbers and more. The Virtual Assistant will guide customers to the appropriate destination and instruct them to take the appropriate action to get there, i.e., “Click on this link” or “Pick up the phone and dial this toll-free number”.
If an immediate answer cannot be found, our Virtual Assistants will automatically open necessary links or navigate to solutions.
Read moreThe Virtual Assistant interprets the context of the customers’ questions and then navigates through your web site, opening pages automatically and providing help in response to the customers’ questions just the way a live person would.
