Features

Service features

Service features
Service features
This service consists of:
  • a

    Live Help

    text-based chat window;
  • a video character, displayed on your website, selected from a library of more than 100 professionally recorded talents;
  • a knowledge base of 200 topics defined by you and designed by us;
  • a knowledge base of 5 million word definitions, historical facts, symbols and signs;
  • a

    Chat Support

    system with misspelling recognition and contextual auto-complete feature to interpret misspelled and/or incomplete questions;
  • professional statistical reporting tools;
  • a pre-constructed Virtual Agent personality knowledge base;
  • speech synthesis.

Professional services

InteliWISE can build Virtual Agents right on your website; the service consists of:

  • building and testing of FAQ/Help knowledge base for customer service of

    Service Desk

    ;
  • integrating with your website layout;
  • training you and your staff to use the system.

How it looks

Web Avatars

 – how they look
Our Agents are a uniqe

Help Desk Solution

that combine the ultimate intent-based technology with avatar-based interface. The interface is fully customizable, with a number of different ways how the Web Avatar can be presented and triggered. Options are: SideTab Widget mode, Ready to use Help module, and Search Box extension.

It’s ready to use from Day 1, with our ready-to-use module
It’s ready to use from Day 1, with our ready-to-use module
It’s a simple installation process with 24/7 client support. It integrates with any

Help Desk Online

applications, via API and web services. More about adding to a web site [link to http://www.inteliwise.com/en/3-steps-to-start.html] Read more

The InteliWISE Help Virtual Agent is delivered as software-as-a-service (SaaS). This means we host the software for you, and you access it over the Internet using a standard Web browser so you never have to worry about maintenance or loss.


 
Clients
Millions of virtual live chats are assisting customers and helping to sell more.
FAQ

  • What's the difference between Live Chat and Virtual Agent ?

    Live chat is a software that helps your sales or service team talk-chat with your customers.

    It's different from a Virtual Agent which is an intelligent software that has its own, pre-built base of Q&A. So it does not need a live operator to provide answers, it's got like automated chat. It's like a next-gen FAQ or HELP.

  • Why is the price so different for Virtual Agent and live chat ???

    Well, actually it's not.

    Live chat software is inexpensive, but you have to multiply it by the number of customer service folks, PLUS you have to pay them couple of '000 of dollars in salary.

    Virtual Agent on the contrary, once first taught the Q&As will handle your customers' issues for a penny each, night&day, 24-7. Even hundreds of them at once. You don't pay the salary, he doesn't take the leave.

  • How much it cost ?

    First of all, start with some of our software for free, and pay only if it works. With the live chat, the setup is all easy & automatic & free. Then you pay for how many seats you use monthly.

    With the Virtual Agent, you pay the plan plus some installation fee which is usually setting up a Q&A base. Remember, you then do not pay for the customer service team to handle questions. Refer to Pricing on a page.

  • When can I have it up& running on the site?

    With the live chat, it can work even in 5 or 10 minutes, just Sign In and get the gode.

    With the Virtual Assistant, you can test the prototype in the couple of days, because our knowledge management team has to build & configure the Q&A knowledge base. Shoot us an email and we'll get back with the timing.

  • Can I add my avatar / any avatar / video avatar / mascot ?

    It wouldn't be called a Virtual Agent if you couldn't. We provide both JavaScript and Flash so you can have any avatar embedded in your window.

  • What if Virtual Agent | automated Q&A does not know the answer ?

    Some of questions are sophisticated or personalized and we know that. That's why our Agent has a plethora of ways to handle it: (i) instantly open a live chat with an operator, (ii) get the question and an email of the customer & get back later, (iii) connect with Toll Number via call back or … tell us what to do.

  • Where can I add this virtual agent / assistant ?

    It usually works as a (much more cost effective) FAQ or HELP section. As a side tab widget it will help customers contextually with very specific problems on site, like password recovery, delivery options questions, payments etc

More questions? Interested in presentation? Please write to us here
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