Customer Engagement

Sales Campaign Tools

Setting sales goals & targets

Customer Engagement

You get full control over how your virtual Sales Assistant is selling products to your clients. With features like triggering, invitations, setting goals and targets

sales reports

- this professional online tool enables you to set all key parameters of your online sales success.

Invitations
Invitations
Our

Sales Chat

immediately engages your visitors, NOT with a static invitation, but with interactive dialog and a video avatar programmed with artificial intelligence. Read more

Since the avatar can be programmed with up to 200 different scripts, there are hundreds of options as to WHAT the avatar can say to welcome customers, how the invitation can look and how the invitation can be followed up with the most effective sales script for each particular customer.


Triggers
Triggers
Triggers enable you to define when and how agents will engage customers. Virtual experts can work in both Push mode (proactively – a pop-up appears to a customer) or pull (the customer must click to activate the avatar – i.e. enter a question). All customer interactions will be monitored through

Sales Reports

. Read more

InteliWISE’s interactive Virtual Sales Agent can be activated by Flexible Triggers:

  • It can be chat launched
  • It can be launched On Page Load
  • It can be launched on Exit / On Intent of Abandonment
  • It can be launched On Invite – i.e. After a specified amount of time spent on the site (i.e. 7 sec without activity)
  • It can be launched On the basis of previous activities (sites visited, products reviewed)

Sales scripts

Sales scripts

Virtual Agents can act just like your best sales people – only they can serve an unlimited number of customers, 24/7.

Read more

Performance measurement

Live Chat Report

Getting the best of your online Agents depends on continuous improvements of the scripts, the triggers and the sales targets. More details on performance reporting.


 
Clients
Millions of virtual live chats are assisting customers and helping to sell more.
FAQ

  • What's the difference between Live Chat and Virtual Agent ?

    Live chat is a software that helps your sales or service team talk-chat with your customers.

    It's different from a Virtual Agent which is an intelligent software that has its own, pre-built base of Q&A. So it does not need a live operator to provide answers, it's got like automated chat. It's like a next-gen FAQ or HELP.

  • Why is the price so different for Virtual Agent and live chat ???

    Well, actually it's not.

    Live chat software is inexpensive, but you have to multiply it by the number of customer service folks, PLUS you have to pay them couple of '000 of dollars in salary.

    Virtual Agent on the contrary, once first taught the Q&As will handle your customers' issues for a penny each, night&day, 24-7. Even hundreds of them at once. You don't pay the salary, he doesn't take the leave.

  • How much it cost ?

    First of all, start with some of our software for free, and pay only if it works. With the live chat, the setup is all easy & automatic & free. Then you pay for how many seats you use monthly.

    With the Virtual Agent, you pay the plan plus some installation fee which is usually setting up a Q&A base. Remember, you then do not pay for the customer service team to handle questions. Refer to Pricing on a page.

  • When can I have it up& running on the site?

    With the live chat, it can work even in 5 or 10 minutes, just Sign In and get the gode.

    With the Virtual Assistant, you can test the prototype in the couple of days, because our knowledge management team has to build & configure the Q&A knowledge base. Shoot us an email and we'll get back with the timing.

  • Can I add my avatar / any avatar / video avatar / mascot ?

    It wouldn't be called a Virtual Agent if you couldn't. We provide both JavaScript and Flash so you can have any avatar embedded in your window.

  • What if Virtual Agent | automated Q&A does not know the answer ?

    Some of questions are sophisticated or personalized and we know that. That's why our Agent has a plethora of ways to handle it: (i) instantly open a live chat with an operator, (ii) get the question and an email of the customer & get back later, (iii) connect with Toll Number via call back or … tell us what to do.

  • Where can I add this virtual agent / assistant ?

    It usually works as a (much more cost effective) FAQ or HELP section. As a side tab widget it will help customers contextually with very specific problems on site, like password recovery, delivery options questions, payments etc

More questions? Interested in presentation? Please write to us here
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