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We provide powerfull tools
for a better customer service

Overview

Live Chat

Proactive chat engagement: 0 to 5 sec, from customer issue or doubt, to effective conversation.

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  • Key LiveChat features:
  • Precisely invites consumer with Triggers
  • 100% mobile friendly & Full design customization
  • Our team helps with deployment

Trusted by market leaders, with hundreds of thousands of chats.

Our intelligent, automated chat resolves frequent customer issues without even engaging with a live agent.

Precise Engagement, not only Invitations

Instead of simple chat invitations, it’s powered by Engagement Triggers, that help to reach to different consumer segments, based
on consumers’ visit time, action or behavior.

Just add to your Call Center

The Digital Transformation puts recently web chat in the heart of Contact Center interactions. Our Chat seamlessly integrates with your existing call center, and offer the Omni-Channel customer service, the set of features will facilitate integration.

  • Chat 2.0

    Professional tool lowering customer service costs, also thanks to our integration with SALESmanago.

  • Get more of them chat

    Professional tool lowering customer service costs, also thanks to our integration with SALESmanago.

  • Compare your salesperson performance

    Professional tool lowering customer service costs, also thanks to our integration with SALESmanago.

LiveAgent productivity
is a TOP priority

Ultra – clean Console with smart Knowledge Base.

Chat operators are usually struggling repeating same, simple questions, in 3-4 concurrent chats. Now, they can all focus on generating new leads or sales, with the ready-to-use integration with Virtual Chat feature. It allows to understand a problem and show a right answer to a user, automatically, before engaging with a chat.

Monitor closely
how your sales grow

 

Be the first to know which sales person scores the best or what is customer service agent productivity.

Analyze in real time Key Performance Indicators (KPIs) including:

Agents’ performance, by person, time, skills; Case volume & type; Case resolution volume; Interaction volume; Response time; Performance – conversions (Online sales performance); Sales scripts performance; Chat invitations vs. Interactions

Reporting
A hands-on Customer Engagement

 

 

Live Chat for complex, Enterprise integrations

The RFIs, RFPs, integrations, tens of advanced functionalities – our team has seen it all. Our broad feature-set and the team’s experience in integration projects will help to deploy the Live Chat in complex customer service and e-commerce related projects.

Pricing

choose your plan
  • Proactive Live Chat

    from just

    $29 SING UP NOW!

    per month per agent,
    billed quarterly

    14-days free trial, Credit Card required

  • Enterprise Edition

    Customized implementation, integrations

    A custom plan based upon your needs. For more information contact our representative at
    office@inteliwise.com or
    +1 (718) 618-4483
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