Help | iFAQ Widget Center, with engagement triggers, customized for e-commerce and sitesSign up now!
Help | iFAQ that help to guide customers through transactions
Intuitive add-on to your Product presentation site, cart or help, that seamlessly combines ChatBOT intelligent Faq, Live Chat, call center # or forms.
How leading e-commerce players are using it?
The leading D.I.Y. merchant
Works as Level 1 automated support by providing automated answers to thousands of questions
The leading hosting & domain provider
Customer Service Portal
Provides contextual answers, both in desktop and mobile channels
The leading insurance service provider
The on-site Widget
Supports online transactions and solves repetitive problems
Precise and friendly Customer Service
Replaces traditional, simple key-word search, delivers interactive FAQ.
Recognizes moments when customers may have issues, proactively suggests solutions
Intent – based Search , leveraging the meaning of customer question, even with errors and typos, in everyday speech
Shows responses from a knowledge base of pre- populated articles / facts to 50 – 500 most repetitive questions
Automatically patches to a live agent, whenever does not recognize more complex or personal question
Provides important reporting on customers` intents, behavior
Deployment is super-easy: just add the Java Script code to your web site or e-shop
How to calculate ROI?
- Cost per incident resolved by automated system is a fraction of the cost of a Call Center manhour cost
- $3-5 versus $0.5 – $1
- Widget can save at least 10-20% of shopping cart abandonment intents
- Help is offered precisely to customers that need assistance or help
- Flexible Pay-as-you-go or packages that fit your traffic fluctuations
- Test – drive with 100% free pilot, pay whenever the Widget performs
3 steps to start
Check how the widget performs on your site, configure Invitations, Triggers, Look, and other features. Add a Live Chat or ticket form, if needed.
Start supporting your customers yet today, help them complete their shopping carts, resolve doubts
Proactive Live Chat
|What is this?||Proactive sales and customer service tool, to chat with customers|
|What is in the basic package?||Single agent position, unlimited number of chats, page views (with live chat) limit: for Basic Version 10 thousand and Test Version 100 thousand.|
|Deployment||Full implementation done by InteliWISE (individual pricing) or independent configuration using the configuration panel (free)|
|Natural Language Search (Virtual Agent Search)|
|Patented Engine of Natural Language Processing (NLP) for queries processing||n/d|
|Understands the context & the issue (due to semantic processing)||n/d|
|English language is standard, plus 20 other languages translated automatically||n/d|
|Knowledge Base (Virtual Advisor Knowledge Base)|
|Fast, automated responses from a dedicated knowledge base||n/d|
|Contextual auto-complete, customized to search results||n/d|