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Products

We provide powerfull tools
for a better customer service

Overview

Pricing

  • Proactive Live Chat

    from just

    $29

    per month per agent,
    billed quarterly

    Free trial

    14-days free trial, no CC required

    • Salesperson can
      immediately offer
      assistance
    • no chat limits
    • Full design customization
    • Great help from experts with
      installation & service
  • AI-Chatbot | Virtual Agent

    from just

    $499

    per month,
    plus set-up fee (individual quote)

    Free trial

    14-days free trial, no CC required

    • #1 Automated Answering
      system
      for FAQ & Help
    • 2 000 automated answers per month
    • 25 ready-to-use Q&As
    • Great help from experts with
      installation & service
  • Voice | Helpdesk | Help portal

    from just

    $15

    per seat

    FREE TRIAL

    30-days free trial, no CC required

    • Tickets, messages, chats, calls in one single agent's console. Integrated with your CRM.
    • Live Chat bundle
    • AI-Chatbot bundle
    • Great help from experts with
      installation & service

Bundle Comparision

Details

Proactive Live Chat

Virtual Agent

Virtual Contact Center

Proactive Live Chat

Virtual Agent

Virtual Contact Center

What it is Proactive tool for sales or service agent to chat with customer Answers frequent questions instantly, without any live operator involvement Ready-to-use Help Portal
for your website
What comes in basic package A single agent's seat, no chat limits. The limit for page views with Chat installed: 10k in free trial, 100k in basic package 1,000 automated answers per month, 25 ready-to-use Q&As Virtual Agent package + Live Chat package+ integrations ( Tickets, Call Center, Co-browse, Video-call)
Implementation A complete set-up by InteliWISE team (individual quote) or self-configuration with configuration panel (free) A complete set-up by InteliWISE team (individual quote) or self-configuration with configuration panel (free) A complete deployment by InteliWISE
Natural Language Search (Virtual Agent search)
Patented Natural Language Processing (NLP) Engine for question processing n/a yes yes
Understands context, topic (via semantic processing) n/a yes no
Understands questions in jargon, natural language, with typos n/a yes no
English language as standard, +20 languages with automated translations n/a yes yes
Knowledge Base (Virtual Agent KB)
Instant, automated answers from dedicated Knowledge base n/a yes yes
Contextual auto-complete, customizable for search results n/a yes yes
Knowlege base with behavioral answers (weather, interests) n/a yes yes
Dialog management Virtual Agent (Virtual Agent Dialog)
Customizable, personalized scripts n/a yes yes
Individually developed Q&As and scenarios n/a yes yes
Suggestions for next best steps n/a yes yes
'Did you know that...' suggestions n/a yes yes
Live Chat Live Chat software with proactive triggers Optional Virtual Agent + Live Chat + integrated Tickets and/or Call Center
Tickets – Integration with Zendesk, OTRS or other yes yes yes
Out-of-the-box integration with Click2Call (C2C) yes yes yes
API for chat escalation with main Call Center (CC) systems yes yes yes
Co-browse yes yes yes
Video-chat yes yes yes
Engagement tools
Rule-based Triggers (time-, behavior-, campaign-based) yes yes yes
Personalized invitations to chat yes yes yes
Use interface | Branding
Java script, fully customizable widget yes yes yes
Agent's photo or Ready-to-use Avatar (from the library) yes yes yes
Problem escalation yes yes yes
Reporting and administration Web-based Panel yes yes yes
Multilanguage yes yes yes
Delivery model On-premise or Cloud-based On-premise or Cloud-based On-premise or Cloud-based
Mobile Works on tablet / mobile browsers, or native app Works on tablet / mobile browsers, or native app Works on tablet / mobile browsers, or native app
Performance reporting, history, transcripts, per agent stats yes yes yes
Full search history reporting no yes no
Recent most frequent questions & Missed questions no yes no
API for integrations yes yes yes
Speech n/a Ready to answer spoken questions with multilanguage S2T engines Ready to answer spoken questions with multilanguage S2T engines
Integration Customized knowledge base (size up to 50) - ask for a set-up quote no no
Security - HTTPS, chat encription, and super-secure package on request yes yes yes
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